Privacy Policy

1. Introduction

The Art Room HTX ("we," "us," or "our") operates the website artroomlive.com and related services including reservation systems, event inquiries, membership programs, SMS/text messaging, and phone-based communications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Reservation & Event Details: Preferred dates, guest count, event type, seating preferences
• Membership Information: Name, contact details, and membership tier preferences
• Communications Data: Messages sent through our website forms, SMS/text messages, and phone conversations (including AI-assisted calls via Lindy)
• Usage Data: Browser type, IP address, pages visited, referring URL, and interaction data
• Payment Information: Processed securely through Square; we do not store full payment card details

3. How We Use Your Information

• Process reservations, event inquiries, and membership requests
• Send transactional SMS/text messages including reservation confirmations, reminders, and event updates
• Send promotional SMS/text messages about upcoming events, special offers, and membership opportunities (only with your explicit consent)
• Facilitate AI-assisted phone communications for reservations and inquiries
• Improve our website, services, and guest experience
• Respond to your questions and requests
• Comply with legal obligations

4. SMS/Text Messaging Policy

By providing your phone number and opting in through our website forms, reservation system (Acuity Scheduling), or in-person interactions, you consent to receive SMS/text messages from The Art Room HTX. Messages may include:

• Reservation confirmations and reminders
• Event updates and announcements
• Membership communications
• Promotional offers and special event invitations (with consent)

Message Frequency: Message frequency varies. Transactional messages are sent as needed based on your reservations and inquiries. Promotional messages are sent no more than 4 times per month.

Message & Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details.

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. You will receive a one-time confirmation of your opt-out. After opting out, you will no longer receive SMS messages from us unless you opt in again.

Help: Reply HELP to any message for assistance, or contact us at [email protected].

Consent: Consent to receive SMS messages is not a condition of purchase or service. You may use our services without opting in to SMS communications.

We do not sell or share your mobile phone number or SMS consent with third parties for marketing purposes.

5. AI-Assisted Phone Communications

The Art Room HTX uses AI-assisted phone technology (powered by Lindy) to handle reservation inquiries, event information requests, and general questions. When you call or receive a call from our business line, the conversation may be handled by an AI assistant. Calls may be recorded and summarized for quality assurance and to process your request. Call data (summaries, contact information) is stored securely and used solely for fulfilling your inquiry and improving our services.

6. Third-Party Services

We use trusted third-party services to operate our business:

• Acuity Scheduling — Reservation and booking management
• Square — Payment processing, memberships, and loyalty programs
• Twilio — SMS/text message delivery
• Lindy AI — AI-assisted phone communications
• Sintra AI — Website hosting and lead management

These services have their own privacy policies. We encourage you to review them. We do not sell your personal information to third parties.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional SMS messages at any time (reply STOP)
• Opt out of promotional emails
• Withdraw consent for data processing

To exercise any of these rights, contact us at [email protected].

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

The Art Room HTX
Houston, Texas
Email: [email protected]
Phone: (281) 803-5804